Our Customers Say it ALL! We stopped in at the Grandma Max’s in Des Moines and had exceptionally great service! We have been to a couple other ones, and this one was very clean and nice! Jen and Kirsten were wonderful; they treated us like family and put a smile on our face. We were pleased with the food and our service. Our steak was not cooked right and they made sure we were happy before we left! That’s excellent to see people have pride in what they do and costumer service. We will definitely be back next time through! Thanks Again!!
We had car trouble at your Bosselman’s Travel Center in Altoona, IA. I wanted to send a letter commending your employee, Carla, for her great customer service. She went above and beyond the call of duty to help us. We had run over a school bus tire and it had damaged our radiator. She was very helpful and did not stop until she found someone to help us. She continually checked to make sure we were okay and we were so appreciative of her assistance. You have a great employee and she should be the employee of the month!
Bosselmans in Altoona, IA - Curt was very professional from the word GO! I was only stopping for a refill, to clean windows, and to get more ice for my sweat-rag. My AC quit at 8:30 A.M., been hot since. I must have looked like heck, dirty, drenched, and red hot. He convinced me to fill up, take a break, eat supper, etc. Three hours later I was ready to drive again! Curt pointed out I could get a shower with my fuel/club card! More truck stops need more CURT for employees!! I hope this clues someone in on how hard he works the fuel desk, and I took note on how he treated other customers also.
Grand Island Travel Center - I just wanted to thank you for making a bad travel
Please allow me to take this opportunity to bring to your attention some of your people who have represented your company in the best possible manner.
I would like to take this opportunity to commend the staff at Motel 6 in Grand Island for a job well done. Our community recently had a visitor from New Zealand whose visit to our community, unfortunately, started on the wrong foot with the local taxi company and getting from the Amtrak station in Hastings at 2 AM and then continued to escalate. Mr. Ken McCallum had decided to cut his losses and had gone to the front desk to explain why he was leaving. Lisa White, who was working the desk at the time, suggested that Mr. McCallum give the bureau a call first, as we might be able to help.
My husband and I were recently traveling on I-70 between Denver and Kansas City. We want to thank you so much for the type of establishment you operate! When my husband, Kelley, bought a cup of coffee and donut at your Salina Bosselman Travel Center, he walked away leaving his wallet. When we arrived home in Kansas City that Sunday, I spoke with the manager Chris. She readily agreed to mail the found wallet. A few days later it arrived with all the cash and cards - minus only enough for the postage. We cannot express enough our gratitude for your employees’ help and honesty!
My husband is a truck driver for Lisa Motor Lines out of Ft. Worth, TX, and I’ve been riding with him for about seven months. We’ve been all over the country and visited about every chain of truck stops that exist. By far, I’m most impressed with Bosselman’s.
After paying for my TA wi-fi access, and being unable to access it at the Ogallala, NE TA, and with their staff being unable to help me, I went on down the road to the Bosselman Travel Center in Big Springs. I was dismayed to find their service was down too. I no sooner mentioned it to my waitress and she took off like a flash to tell the manager, who had the problem fixed in mere moments. The food was good too. Seems I’ll be coming to Bosselman’s more often. Also, wanted to mention, I appreciate the fact you have chapel service here. I try to go to chapel every week. Thanks and keep up the good work.
I left my checkbook in the ladies room at the Grand Island Bosselman Travel Center and didn’t realize it until I was in Iowa. When my husband called the store, he spoke to a manager named Aaron who had my husband confirm some information from the checks before he would confirm they did have my checkbook – I admired this. When we asked if everything was still in it, he said he’d have to go downstairs to check and asked for our phone numbers. Not long later, Aaron called us back and told me that my debit card I was asking about was indeed in there – thank goodness! He took my address and sent my checkbook to me next day delivery! I just want to say that this was excellent service and I appreciate it more than you can know! Also I’d like to add that I live in Gary right by another Pilot truck stop and your location in Grand Island is by far one of the nicest truck stops I’ve ever been in! Thanks again to Aaron for great service!
I would like to express my appreciation for the way the staff at the O’Neill Pump & Pantry treats its clientele. I always have a very good experience every time I visit one of your many establishments. Everyone is always polite and courteous in dealing with the clientele.
It is sure a comforting moment, when as a driver, you can come to a truck stop that is first class like yours. Not to have to step over or around things is a pleasure. Being a Canadian driver and passing through the west as much as I do, I truly look forward to stopping at your Travel Centers. Thanks again and don’t stop caring.
I’m sure this is going to sound silly, but my husband and I are very sentimental, which is why I’m writing. Tom and I met at your Des Moines, Iowa Bosselman’s Travel Center fuel island picnic table on October 21, 1999. After five hours in your restaurant talking, we have been together ever since, and every time we’ve gone through Des Moines, we make it a point to stop and go to that picnic table. If we are alone we always call the other one from that table. We are both out of driving and in office jobs now, so we haven’t see the table for a couple of years. Your truck stop and that picnic table are and always will be very special to us. Thank you!
Thank you! I accidentally left my billfold at the Salina, KS Bosselman Travel Center on my way to Missouri from Colorado, and you mailed it back. The trip could have been ruined, but your kindness saved the day. Thanks!
I am an OTR driver of 30 years. Six months ago, I purchased a 2007 Kenworth T600. As an owner operator, my wife and I drive 15,000+ miles each month, so maintenance is a critical issue for us. Living in Kansas, we were familiar with your Salina, KS location, so we did not hesitate to stop at your Altoona, IA Bosselman Boss Truck Shop location. We were in need of an oil change, which your shop promptly attended to. The price was extremely competitive, which is why I am taking the time to e-mail you. The mechanic ("Mikey") was not only personable, but also supremely thorough. He took the time to address my questions regarding the recommended periodic maintenance for our truck. I initially addressed my questions to the shop manager, Jason. He immediately involved "Mikey" in the discussion, ensuring I received two educated opinions, rather than just giving me a "brush off" answer. While our truck was in the shop, my wife and I showered, did laundry, surfed the web, and ate, making our total experience very satisfactory. This will be one truck stop that gets several stars in our book, and will definitely get our recommendation to other drivers.
I was so pleased to see the $1.99/gal E-85 at the Salina, KS location. I now try to time my fill-ups to coincide with trips through Salina. I have a new Chevy FlexFuel pickup and I love burning that corn juice at very competitive prices. At this time I think you are the best promoter of ethanol I know of. Thank you for helping use this fine American product. PS. An E-85 fill-up is a good enough excuse to hit Grandma Max's buffet while on site.
I’d like to take a moment to compliment you and your Grand Island Travel Center facility staff! It is by far one of the best travel centers out there today!! I would especially like to single out Dustie M. for her outstanding and friendly service (I don’t know her full last name - she’s a waitress/server at Grandma Max’s Restaurant there in Grand Island). She is a great asset to your organization and I plan on coming back again just because of her smile and her ability to make a tough job go a lot smoother. Please let Dustie know how much we need & appreciate her! With kind regard,
I have been a professional driver for about 1 1/2 years. If there is a better facility than this one in Grand Island, I haven't seen it. Everything is right. People are friendly and efficient and the facility is great. I've been to brand new truck stops that are poorly run. This one is tops. Thank you.
I just wanted to let you know that every time I pick a truck stop, if you are in the area, I pick Bosselman's. The level of quality customer service is always perfect. I’ve never experienced a bad stay at a Bosselman’s. You would be wise to expand throughout this great land and allow truck drivers everywhere to experience a great truck stop. Thank you and I will continue and will also tell my fellow company drivers to patronize your establishments.
I just wanted to take the time to write to let you know about some great service that I received from Troy and the guys at your Boss Shop in Rapid City, SD.
I got about the best service I have gotten in about a year and a half at the Bosselman Boss Shop in Jamestown, NM the other day. I watched them do my PM, because I was near the truck and it was the best, most thorough PM I have ever gotten. He checked everything he was supposed to. If everyone did such a great job then there wouldn’t be nearly as many broken down trucks on the side of the road. Any time I am in that area, and I need a PM, I am going to Bosselmans.
I want to thank you all for choosing me for a Bosselman Scholarship. This is such an honor, words cannot describe how much I appreciate this! Thank you! - Esther Casper, Colfax, IA, Des Moines Travel Center employee
[Excerpted from a holiday letter] We stayed at my new favorite motel in Grand Island, Nebraska. It is the Motel 6 (#4265) that has the most accessible features of any motel that I stayed at. It had enough room between the desk and bed to be able to do a dance, it had wheelchair access on both sides of the bed, hangers, light switches, and electrical outlets within reach, and a large bathtub with a bench that folded down so that you can use the shower, too. If you are ever near there, it is worth stopping and spending the night. And, there is a truck stop with good food nearby, too.
Just wanted to drop you a line to let you know of the great service we received at the Boss Shop in Gallup, NM on Thursday 4/15/10. We were driving back to Lincoln, NE from San Diego, CA. and picked up a nail in our car tire. We went to the Boss Shop shortly after they opened to have the tire repaired. As to be expected they were very busy and indicated in may be 2 to 3 hours before they could repair the tire. However, after eating at Denny’s I walked over to see how it was going. I talked with Kit Christison and she was happy to inform me that it would be few just a minutes and the tire would be finished. This was unexpected, but much appreciated! The tire was repaired much sooner than expected. Hats off to all of the staff including mechanic #716 who was indicated as the technician who completed the repair. Great job and fast too! Please let your staff know of their wonderful service and attitudes. Thank you.
[Excerpted from Malia’s Blog] Since I hadn’t been able to get the tires checked right before we left, when I saw a truck service place (Bosselman) next to the Flying J in Brookshire, TX where we ate and filled up the ever-hungry motorhome with gas, I asked if they could check the tires for proper pressure and explained this was a last minute trip to see my aunt before she passed. The General Manager, Harm Asbury, was incredibly nice and stopped what he was doing, pulled out the truck that was in the bay, and had us drive in so he could have them aired up. They had a bit of trouble with one of the inside rear tires with the long valve stem, and it took a bit of time and doing.
My husband and I had the pleasure of meeting the staff at your North Platte location Sunday night, March 14 at around 9:15 pm. We had a mishap with a tire on my car halfway between Ogallala and North Platte. On a Sunday night at that time, where do you go for help? That is a great question and at that time we did not have an answer and had no idea, we stopped at a convenience store and asked where we could get help with a tire and the clerk told us about the Flying J. On the way there we saw the sign for Boss Truck Shop and decided to take a chance. Well, I must tell you in today’s world not many people go out of their way to help others, but the employees of Boss Truck Shop did just that for us. In no time at all, they had us back on the road.
As you know, the Christmas 2009 blizzard ranks among the worst snow storms of the past several decades. An event of the magnitude of this blizzard negatively impacts nearly all segments of the economy and population. Coming as it did over the Christmas weekend, the storm particularly impacted individuals and families traveling for the holidays.
On February 9, 2010 around 6 pm, I was at the Flying J in Ogden, UT with a rig that needed a lot of attention. We looked out the window of the restaurant and saw your shop, we called, and were told we could come on over. |
