CUSTOMER COMMENTS Want to submit your own? Click Here We
stopped in at the Grandma Max’s in Des Moines and had exceptionally
great service! We have been to a couple other ones, and this one was
very clean and nice! Jen and Kirsten were wonderful; they treated us
like family and put a smile on our face. We were pleased with the food
and our service. Our steak was not cooked right and they made
sure we were happy before we left! That’s excellent to see people
have pride in what they do and costumer service. We will definitely be
back next time through! Thanks Again!!
We
had car trouble at your Bosselman’s Travel Center in Altoona, IA.
I wanted to send a letter commending your employee, Carla, for her
great customer service. She went above and beyond the call of
duty to help us. We had run over a school bus tire and it had
damaged our radiator. She was very helpful and did not stop until
she found someone to help us. She continually checked to make
sure we were okay and we were so appreciative of her assistance.
You have a great employee and she should be the employee of the month!
Bosselmans
in Altoona, IA - Curt was very professional from the word GO! I
was only stopping for a refill, to clean windows, and to get more ice
for my sweat-rag. My AC quit at 8:30 A.M., been hot since.
I must have looked like heck, dirty, drenched, and red hot. He
convinced me to fill up, take a break, eat supper, etc. Three
hours later I was ready to drive again! Curt pointed out I could
get a shower with my fuel/club card! More truck stops need more
CURT for employees!! I hope this clues someone in on how hard he
works the fuel desk, and I took note on how he treated other customers
also.
Grand Island Travel Center - I just wanted to thank you for making a bad travel
Please
allow me to take this opportunity to bring to your attention some of
your people who have represented your company in the best possible
manner.
I
would like to take this opportunity to commend the staff at Motel 6 in
Grand Island for a job well done. Our community recently had a
visitor from New Zealand whose visit to our community, unfortunately,
started on the wrong foot with the local taxi company and getting from
the Amtrak station in Hastings at 2 AM and then continued to
escalate. Mr. Ken McCallum had decided to cut his losses and had
gone to the front desk to explain why he was leaving. Lisa White,
who was working the desk at the time, suggested that Mr. McCallum give
the bureau a call first, as we might be able to help.
My
husband and I were recently traveling on I-70 between Denver and Kansas
City. We want to thank you so much for the type of establishment
you operate! When my husband, Kelley, bought a cup of coffee and
donut at your Salina Bosselman Travel Center, he walked away leaving
his wallet. When we arrived home in Kansas City that Sunday, I
spoke with the manager Chris. She readily agreed to mail the
found wallet. A few days later it arrived with all the cash and
cards - minus only enough for the postage. We cannot express
enough our gratitude for your employees’ help and
honesty!
My
husband is a truck driver for Lisa Motor Lines out of Ft. Worth, TX,
and I’ve been riding with him for about seven months. We’ve been
all over the country and visited about every chain of truck stops that
exist. By far, I’m most impressed with Bosselman’s.
After
paying for my TA wi-fi access, and being unable to access it at the
Ogallala, NE TA, and with their staff being unable to help me, I went
on down the road to the Bosselman Travel Center in Big Springs. I
was dismayed to find their service was down too. I no sooner
mentioned it to my waitress and she took off like a flash to tell the
manager, who had the problem fixed in mere moments. The food was
good too. Seems I’ll be coming to Bosselman’s more
often. Also, wanted to mention, I appreciate the fact you
have chapel service here. I try to go to chapel every week.
Thanks and keep up the good work.
I
left my checkbook in the ladies room at the Grand Island Bosselman
Travel Center and didn’t realize it until I was in Iowa. When my
husband called the store, he spoke to a manager named Aaron who had my
husband confirm some information from the checks before he would
confirm they did have my checkbook – I admired this. When we
asked if everything was still in it, he said he’d have to go downstairs
to check and asked for our phone numbers. Not long later, Aaron
called us back and told me that my debit card I was asking about was
indeed in there – thank goodness! He took my address and sent my
checkbook to me next day delivery! I just want to say that this
was excellent service and I appreciate it more than you can know!
Also I’d like to add that I live in Gary right by another Pilot truck
stop and your location in Grand Island is by far one of the nicest
truck stops I’ve ever been in! Thanks again to Aaron for great
service!
I
would like to express my appreciation for the way the staff at the
O’Neill Pump & Pantry treats its clientele. I always have a
very good experience every time I visit one of your many
establishments. Everyone is always polite and courteous in
dealing with the clientele.
It
is sure a comforting moment, when as a driver, you can come to a truck
stop that is first class like yours. Not to have to step over or
around things is a pleasure. Being a Canadian driver and passing
through the west as much as I do, I truly look forward to stopping at
your Travel Centers. Thanks again and don’t stop caring.
I’m
sure this is going to sound silly, but my husband and I are very
sentimental, which is why I’m writing. Tom and I met at your Des
Moines, Iowa Bosselman’s Travel Center fuel island picnic table on
October 21, 1999. After five hours in your restaurant talking, we
have been together ever since, and every time we’ve gone through Des
Moines, we make it a point to stop and go to that picnic table.
If we are alone we always call the other one from that table. We
are both out of driving and in office jobs now, so we haven’t see the
table for a couple of years. Your truck stop and that picnic
table are and always will be very special to us. Thank you!
Thank
you! I accidentally left my billfold at the Salina, KS Bosselman
Travel Center on my way to Missouri from Colorado, and you mailed it
back. The trip could have been ruined, but your kindness saved
the day. Thanks!
I
am an OTR driver of 30 years. Six months ago, I purchased a 2007
Kenworth T600. As an owner operator, my wife and I drive 15,000+
miles each month, so maintenance is a critical issue for us.
Living in Kansas, we were familiar with your Salina, KS location, so we
did not hesitate to stop at your Altoona, IA Bosselman Boss Truck Shop
location. We were in need of an oil change, which your shop
promptly attended to. The price was extremely competitive, which
is why I am taking the time to e-mail you. The mechanic ("Mikey")
was not only personable, but also supremely thorough. He took the
time to address my questions regarding the recommended periodic
maintenance for our truck. I initially addressed my questions to
the shop manager, Jason. He immediately involved "Mikey" in the
discussion, ensuring I received two educated opinions, rather than just
giving me a "brush off" answer. While our truck was in the shop,
my wife and I showered, did laundry, surfed the web, and ate, making
our total experience very satisfactory. This will be one truck
stop that gets several stars in our book, and will definitely get our
recommendation to other drivers.
I
was so pleased to see the $1.99/gal E-85 at the Salina, KS location. I
now try to time my fill-ups to coincide with trips through
Salina. I have a new Chevy FlexFuel pickup and I love burning
that corn juice at very competitive prices. At this time I think
you are the best promoter of ethanol I know of. Thank you for
helping use this fine American product. PS. An E-85 fill-up is a
good enough excuse to hit Grandma Max's buffet while on site.
I’d
like to take a moment to compliment you and your Grand Island Travel
Center facility staff! It is by far one of the best travel centers out
there today!! I would especially like to single out Dustie M. for her
outstanding and friendly service (I don’t know her full last name -
she’s a waitress/server at Grandma Max’s Restaurant there in Grand
Island). She is a great asset to your organization and I plan on coming
back again just because of her smile and her ability to make a tough
job go a lot smoother. Please let Dustie know how much we need &
appreciate her! With kind regard,
I
have been a professional driver for about 1 1/2 years. If there
is a better facility than this one in Grand Island, I haven't seen
it. Everything is right. People are friendly and efficient
and the facility is great. I've been to brand new truck stops
that are poorly run. This one is tops. Thank you.
I
just wanted to let you know that every time I pick a truck stop, if you
are in the area, I pick Bosselman's. The level of quality customer
service is always perfect. I’ve never experienced a bad stay at a
Bosselman’s. You would be wise to expand throughout this great land and
allow truck drivers everywhere to experience a great truck stop. Thank
you and I will continue and will also tell my fellow company drivers to
patronize your establishments.
I
I just wanted to compliment the employees at the Pump & Pantry in Burwell. They are most times, the first people that tourists see when they come to Burwell and what a fine example of a Tourist Bureau they are. Smiles always are on their faces. I have seen and experienced them help me and others from out of town (with directions and any questions they might have). They are always so very friendly and helpful. Gratitude and kindness are great words to experience these fine ladies. Customer service is exemplary at the Burwell Pump! There is no possible way that they can be outdone. The ladies there are ALWAYS kind, considerate, and exceedingly helpful. Their personal touch and caring help many whom stop in the Pump. Kara, Sami, Tiffany and Dorothy do care about the customer and I am so glad that they are always there with a smile!
I
I am writing in regard of several great people that work at the Holdrege Pump & Pantry. It starts with "Linda Clark." A great person, always smiling and always working! The rest of the crew are
also "above average employees." I always stop at the store because of the great employees. Thank You.
I
On Thursday, May 29, my friend Lorie and I traveled on I-80 on our way to Lincoln, Nebraska. It was the day that tornadoes struck several parts of Nebraska. During our trip, the radio told us to seek shelter. We stopped at Bosselman’s in Elm Creek. The staff not only did their very best to protect us, they did it calmly and pleasantly. We were told to go into a center hallway and sit down on the floor. During our time there, the lights went out. We were eventually told the danger had passed and we could all go. All this time I am sure the staff at Bosselman’s were concerned about their own families and homes. Yet, those who were there that day took care of us. Every person working there, from the man who I think was in charge to the young woman and young man were very kind to us and answered all our questions as best they could. I thank them all! I am sorry I do not know their names. During our trip we had to stop at another truck stop and it was not the same. We were left to decide for ourselves what was best. I thank you and your wonderful staff for their excellent care of us. May God bless you all!
I
I just wanted to take a moment and let you know what outstanding service I received from Bonnie Zimmerman a few weeks ago when I needed a tire put on a rim. The mechanic (didn't catch his name) was speedy and courteous as well. You've definitely have some "keepers" at your shop. It was a pleasure doing business with you folks, as small as it was, and I look forward to using your services again.
I
I think Bosselman's Travel Centers are the cleanest and nicest travel centers I have been in. I have been a truck driver for 14 yrs. and have been in a lot of truck stops. Yours is the nicest.
On Aug. 9, my wife, granddaughters (ages 6 and 4) and I stopped at the Salina, KS Bosselman Travel Center for supper and a chance to stretch our legs when Rebeckah, our oldest granddaughter, took off on her own. We were joined in our search for her by several of Bosselman's employees about 50 truck drivers and two sheriff's deputies before she was found almost two hours later, safe and sound by the Lord's blessing. My wife and I wish to thank and express our deepest gratitude to all who were involved in our search for Becky, especially one lady trucker whose handle is Tweety Bird. She comforted my wife through part of the ordeal. We're also grateful to the truck drivers that stayed beyond their allotted time and may have had late deliveries due to their efforts. Thank you and God bless you all for your efforts.
I
I want to thank Bobby, Hillary, and all your staff in Sioux Falls, SD (Boss Shop) for all their help with our broke down U-Haul. They were very pleasant and helpful. In a time of need they go above and beyond in their work. We believe they are an asset to your company.
My name is Jon from USA Truck Inc. I’m emailing this afternoon to congratulate your [Boss Truck Shop] team there in Morton’s Gap, KY. Elicia, Jody and Linda do an amazing job for my entire fleet. They’re always providing my team and I with great customer service with amazing attitudes. I’m very happy to be able to have them do any and all kinds of repairs that are needed when I’m in need of any kind of service. Elicia, especially has been my single point of contact for the last six months or so, even before I took over the position I’m in now, she knew that I was coming on and looked forward to working with me for anything regarding the trucks that I manage and she has always shown a great amount of interest in the work that her and her team performs. If there is anything in their area they are always my first choice for business and will continue to be as long as they keep up the amazing job.In short, this shop in Morton’s Gap is my best vendor I have and has been for some time now. I just wanted to let you know what a great team you have there in Morton’s Gap and the amazing work they perform. If you have any questions regarding this email or anything else please feel free to call me at work at 800-684-5763 or if you cannot reach me there, feel free to call me personal phone at 479-462-7671. If I do not answer just leave me a quick voicemail and I’ll get right back with you. Thank you for your time.
On January 10th we were driving through Nebraska on I-80 when our van broke down near Paxton. We made several phone calls to find someone to repair the van, but on a Saturday night there was no one. We were told it would need to wait until Monday. A towing company suggested that we call Boss Truck Shop. We did, and Jeremiah, the mechanic, told us how to get the van 35 miles to North Platte without a serpentine belt. He fixed the van while we waited, and we were surprised by the service and affordable price. We were back on the road by 8 pm and arrived safely home to Minnesota. Jeremiah and Boss Truck Shop – THANK YOU for being our ‘angel on the road’! We know you don’t usually fix passenger vehicles!
I want to commend one of your employees for her compassionate and courteous service. Friday, November 28 was a cold, windy day, we had gotten out of our vehicle alongside the road on Hwy 281 to tie our newly purchased Christmas tree more securely to the top of our vehicle and accidently locked our keys, cell phone, coats and my purse inside the car. My husband had a few dollars in his billfold, he chose to stay with the running vehicle while I took the five $1 bills and walked over a mile to Bosselman’s so that I could use the pay phone to call home to Hastings for someone to bring us a key so we could get back into the vehicle.
When I asked your cashier Julie to give me some change for the five $1 bills so that I could use the pay phone to call for help, she graciously offered to let me use her cell phone to make the call. After completing the call, I walked back to the vehicle where my husband was waiting. Our help arrived shortly thereafter and we were on our way home. We stopped at Bosselman’s to have a warm cup of coffee and that is when I asked another employee what the cashier’s name was and she told me it was Julie. Please express my sincere appreciation to this kind lady for me. Thank you!
Chuck, I hope you are doing well? I wanted to pass along a compliment that Steve Whipkey from Con-Way Truckload called me on today.
He had a driver by the name of Nan Carter at the Altoona, IA location yesterday around 5pm. Her locks where frozen up and she asked for help getting them open. She told Steve that one of the maintenance workers there at the location worked on her locks for about 20 mins out in the FREEZING temperatures to help her. They were successful getting them open. She said she tried to give him a tip but he would not accept it. Mrs. Carter wanted to be sure we told you what a great job this gentleman did helping her out. We are not sure of his name, but hopefully this will give you enough information to pass along all of our thanks.
I just wanted to take a moment and let you know what outstanding service I received from Bonnie Zimmerman [Rapid City Boss Shop] a few weeks ago when I needed a tire put on a rim. The mechanic (didn’t catch his name) was speedy and courteous as well. You definitely have some “keepers” at your shop. It was a pleasure doing business with you folks, as small as it was, and I look forward to using your services again.
I would like to compliment the Subway in your [Rapid City] truck stop on its great food and customer service. I live in the valley and drive all the way across town to eat at your store. Your food quality is great compared to any other stores in Rapid City. I would also like to say that the workers you have working at your store are great. I only go to your store in the evening but your employees are great to me and whoever I bring in.
I just wanted to let you know that it is great that there are truck stops like the one here in Des Moines that caters to the truck driver. It seems most only offer a fast food atmosphere and something of a small convenience store. To have a sit down restaurant is something to look forward to after a long hard day on the road.
We ate at Grandma Max’s [Salina, Kansas] on April 15th. We were seated promptly and our server, whose name is Danielle, quickly brought us our drinks and took our order. Our meals were delivered in a few minutes and were delicious. Danielle is an outstanding employee and we wanted to let you know that. She was friendly, efficient and accurate. What an asset she is to your Salina location. Thanks for a great experience with an awesome server named Danielle.
At 1 am on November 17, I came into the [Boss Truck] Shop [Altoona, IA] with my fuel filter going out. The shop closes at 2 am, but neither Aaron nor Debbie showed any anguish about getting me in at that time. They both were professional, helpful, and friendly – even giving my puppy treats! I was extremely happy with my P.M. and I am certainly a repeat customer. Thanks so much!
I would like to tell you how much I look forward to visiting your travel centers. I know I can expect, and find, well maintained facilities watched over by caring people. I particularly highlighted the unique "circular" design bathrooms to my family on their first visit to a Bosselman Travel Center this past Saturday. Now that I have found your website I know where to find all of your locations. By the way, I noted, too, that the windshield scrubbers at the pumps were all fresh, like new, versus the worn out, dilapidated things I often find when stopping at most gas/food stops. I know if you're paying attention to this kind of detail, then you must be taking care of all of the details. I dropped in quite early on Sunday morning to top off with fuel before continuing on to Minnesota and the staff was alert, alive, well groomed and happy to be there. Congratulations to your company.
I'm writing today to say thank you to the team working in the service department [Altoona Boss Shop] on the evening of August 2, 2009. Without their help I would have been stranded in Des Moines with no hotel or transportaion. Their help allowed me to make it home to Omaha safely. After a day at Adventureland Park, we came out only to find a pool of antifreeze underneath my vehicle. I was able to make it to your truck stop and ther service department was kind enough to put a hose on my vehicle for my family to make it home. I am so thankful and lucky there are people in this world willing to help. I am forever grateful for the kindness your employees showed me that Sunday afternoon, again thank you very much!
Best service in shop [Altoona] I have seen in a long, long time, and the personnel was the best. I will make sure our fleet will be serviced here from now on. Thank you!
Bosselman Travel Center: A special "THANK YOU" for mailing my American Express card back to me. Your company is to be commended on the fine morals and trustworthiness of your employees. I left my card lying on the counter and was heading back to Pennsylvania when I discovered my card was missing.
I am writing to express my appreciation for the kindness and generosity demonstrated by your staff, and in particular Jennifer Akin. While traveling to our home in Minnesota, my wife, who was temporarily confined to a wheelchair, our young grandson, and I stopped at your restaurant (Grand Island Grandma Max's). After enjoying a wonderful meal, we left with our grandson taking his grandma to the car while I went to the cash register. In the process, our grandson left a treasured baseball cap behind and did not realize it until we had gone too far, making turning back impractical. I called Grandma Max's at the earliest opportunity and explained the situation. The person who answered the telephone took my name and number and said she would advise everyone to look out for the cap. A few days later, Jennifer called and said she had a cap and would hold it for us. After I explained that I would not be back that way for quite some time, she stated she would just mail it to us. Needless to say, our grandson was thrilled to get his cap back. The kindness of your staff, even in this small matter, was both remarkable and truly appreciated. Thank you!
I would like to compliment you on the meal I had at your Grand Island Grandma Max's location on a recent trip to Denver, CO, I was very pleasantly surprised to find the portion of food served was adequate not excessive. Thank you for realizing that a majority of travelers are not interested in being "stuffed". The waitress was friendly, the facility was clean. It was GREAT! Keep up the good work.
I would like to take a moment of my time to thank a very sweet lady, Angie from Albion. I think she goes above and beyond to make sure that every customer that comes in there is very important and 100% satisfied. My husband and I were in Albion, because we had just lost our baby. My husband stopped in Pump and Pantry and had told her what happened. After Angie had got off work that evening, not even knowing us, she had took time in her busy day to find us and make sure things were going better and to talk and try to help us through our hard time. There is not to many employees out there like that. Thank you Angie and thank you Pump & Pantry!
I wanted to send a not to thank you for having such an exceptional manager, Jackie, and staff at your O'Neill Nebraska Pump & Pantry. I broke my foot in September, leaving me on crutches and quite helpless. Every day I stop for my soda or gas, they are there to help. They fill my cup, and carry it out to my car for me. I am truly grateful for their help. They are the best there is! :) These fine ladies need to be commended for their exceptional service. My family always uses the O'Neill Pump & Pantry because of the staff. There is always a smile and a nice comment from everyone. You should be proud of their service to both you and your customers they serve. Thank you!
Flat tire on my Ford Explorer, Phil Johnston (Sioux Falls Boss Shop) went out of his way to get me a tire, as the shop did not have anything that small. WIth speed and courtesy my problem was resolved. Outstanding! Keep people of this caliber!
I stopped in at the Big Springs Travel Center last night for the first time. I will definitely be back, your showers are very clean and your shower person, I believe her name was Julie, was very friendly and outgoing! Job well done, I will tell everybody to stop at Bosselman's in Big Springs. Thank you.
Reported by Brenda Kucera, Administrative Assistant, Boss Truck Shops: A fellow by the name of Steve Scarborough called me today, 7/7/09. He told me he’s an owner operator. He has just one truck, a 2000 model. Due to the economy, he’s been doing his own PM’s for the last 8 months or so, to try to cut expenses. However, today he decided to try the Boss Truck Shop at Mortons Gap, KY for Preventive Maintenance (PM) on his truck. The guys there made him feel like a valued long-time customer, as though he’s been doing business with them for years. He said “I don’t know these guys, but they make me feel special, like they really appreciated my business. “ His truck is his livelihood, and even though it’s an older model, he said they went thru it real carefully, and did a very thorough job. He feels he definitely got his money’s worth, and he said he’ll definitely be back to see them again. He wanted to let us know that Mortons Gap, KY gives exceptional customer service!! |
